Given the development of new communications tools, it is essential to be particularly vigilant when it comes to protecting privacy. This is why we are committed to respecting the confidentiality of the personal information we collect.
Collection of Personal Information
We collect the following information:
- First name
- E-mail address
The personal information that we collect is captured via forms and through your interactions with our website. We also use, as described in the following section, cookies and/or log files to collect information about you.
Forms and Interactivity
Your personal information is collected via forms namely:
- Information request form
- Order form
We use the information collected for the following purposes:
- Web site management
- Customer follow-up
Log Files and Cookies
We collect certain information via log files and cookies, which is primarily the following:
Anonymous Statistical Data
We use recovery tools of anonymous data as the source, the type of browser you use, the number of page views, in order to improve our website and serve you better.
- Remarketing (advertising)
The use of such files enables us to establish:
- To obtain anonymous data on the use of the site.
- To improve site content quality, display and performance.
Right of opposition and withdrawal
We are committed to offering you the right of opposition and withdrawal with respect to your personal information. The right of opposition is defined as the possibility for users to refuse that their personal information be used for certain purposes referred to at the time of collection.
The right of withdrawal is defined as the possibility for users to request that their personal information no longer appear, for example, on a mailing list.
To exercise these rights, you can write to: email@example.com
We are committed to recognize the right of access and amendment to those concerned who wish to view, amend, or even remove information about them.
To exercise this right, write to: firstname.lastname@example.org
Personal information collected is preserved in a secure environment. Persons working for us are required to respect the confidentiality of your information.
To ensure the security of your personal information, the following measures are used:
- SSL Protocol (Secure Sockets Layer)
- Computer backup
- ID / password
We are committed to maintain a high degree of confidentiality by integrating the latest technology to ensure the confidentiality of your transactions. However, as no mechanism provides total security, risk is always present when using the Internet to transmit personal information.
The Wood Walls welcomes you to its online store. Even if we have taken all the necessary steps to ensure the accuracy of the information on our web site, we do not guarantee that the information or elements contained therein are perfectly up-to-date and free from errors. Our store does not assume any responsibility for errors that may appear in the content of its web site, for example, information related to the description of a product, its prices and availability.
The sale of a product you wish to order through the web site will take effect when you have completed the order process and have made the payment of the sale price. This price is listed next to the product on the website at the time your order is completed. Federal and provincial sales taxes are in addition to the sales price. Product payment is by Visa or Master Card using PayPal secure payment system. If the product ordered is not available at the time of shipping, The Wood Walls will notify you by e-mail. You will then have the choice : i) to cancel the sale, in which case The Wood Walls will refund in full the price paid or (ii) replace the product.
Security and payment
Personal information received through e-mail will be shared with staff of The Wood Walls, in order to meet request for products and services. We do not offer your e-mail address or any other item of information to a third party unless we have your approval to do so.
Shipping and delivery
We will deliver the ordered products to the address provided when ordering, through an independent courier. The Wood Walls shall not be liable for any default in delivery, any injury or damage, direct or indirect, that you may suffer. No delivery will be made to a post office box. Shipping costs are included for each order. Transit time are 2 to 7 business days, depending on the province. Shipping is limited to Canadian territory. When you place an order, a confirmation email from The Wood Walls will be sent to the e-mail address provided at time of purchase, within 24 hours. To receive this email, you must have paid your purchase via Paypal and have received a confirmation from them. If you do not receive this email, please contact us at email@example.com. Items are shipped subject to availability, as stock is not guaranteed when ordering. Processing of orders placed during statutory holidays may incur a slight delay. You are responsible for ensuring the accuracy of the product description, price and billing details and, if necessary, correcting any error or inaccuracy. If this is impossible for you to do, you must promptly notify The Wood Walls by e-mail to firstname.lastname@example.org. In addition, you declare that the personal information provided to The Wood Walls for billing in order to complete the purchase is accurate. You also represent and warrant that you are the rightful owner of the credit card used to pay the retail price and taxes on any product purchased. We recommend that you print a copy of the confirmation email in order to check that the information on the purchase confirmation message is accurate and recheck your order.
Taking of possession and assumption of risk
The products you buy on the web site of The Wood Walls will be delivered through an independent courier, which is completely independent of The Wood Walls.
Return policy and order cancellation
No exchange, return or refund, or transfer to a third party will be accepted following the purchase of products on the website of The Wood Walls. Each order is considered final. For more information, please contact one of our customer service representatives by e-mail to email@example.com.
This web site belongs to The Wood Walls. Although the information, material and products described in this web site are updated as frequently as possible, The Wood Walls can provide no guarantee that the information and products are actually updated, accurate, complete, or free from any errors. Such information and products can be expected to change without notice. In addition, The Wood Walls cannot be held responsible for damages of any kind resulting from the use or the inability to use the products, delivery delays or incomplete deliveries. This agreement is deemed executed in the province of Quebec; you hereby agree and irrevocably acknowledge the exclusive competence of the provincial courts, sitting in and for the district of Beauce, for any conflict.